Privacy Policy

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

When we request personal information, the information requested and the reason for the request will be explained at that point.

If you contact us directly, we may receive information such as your name, email address, phone number, message contents, attachments and any other information you choose to provide.

When you register for an account, we may request contact information including your name, company name, address, email address and telephone number.

If you use the Laser Safety Assistant, we process the question you submit so the assistant can search approved LaserMachineSafety.eu content and generate a source-grounded educational response.

We may store the question, whether it was answered or refused, a short answer summary, the site sources used and a one-way hashed technical identifier used for basic abuse and rate-limit protection. Raw IP addresses are not stored in the assistant question log.

Assistant logs are available only to site administrators and are used to identify missing educational content, improve the Knowledge Base and investigate misuse. Please do not submit personal, confidential or sensitive information in assistant questions.

The Laser Safety Assistant provides educational laser-safety information only. It does not provide legal advice, a conformity assessment or a determination that a machine is safe.

If you place an order, we process the contact, billing, delivery, company and VAT information needed to calculate tax, take payment, fulfil the order and provide order support. Order records retain a snapshot of the products, prices, VAT treatment and delivery details that applied when the order was placed.

When enabled, card and payment processing is handled through Stripe; shipping quotations, labels and tracking may be handled through Sendcloud; transactional order emails may be sent through Resend. We do not store full card numbers in LaserMachineSafety.eu.

For EU business purchases we may submit the VAT number and country to the European Commission VIES service to verify whether reverse-charge treatment can be applied. We store the validation result and timestamp as part of the order evidence.

We use the information we collect to:

• Provide, operate and maintain our website.
• Improve, personalize and expand our website.
• Understand and analyze how the website is used.
• Develop new products, services, features and functionality.
• Communicate with you for customer service, updates and, where appropriate, marketing or promotional purposes.
• Send emails.
• Find and prevent fraud.

lasermachinesafety.eu follows a standard procedure of using log files. Hosting and infrastructure services may record information such as IP address, browser type, internet service provider, date and time, referring or exit pages and interaction data. This information is used for security, administration, analytics and understanding website usage.

Like many websites, lasermachinesafety.eu may use cookies. Cookies can store preferences and information about pages visited and can be used to improve the user experience and adapt website behaviour to the visitor's browser or settings.

If third-party advertising services are used, those providers may use technologies such as cookies, JavaScript or web beacons in advertisements or links. Their own privacy policies govern those technologies and their processing. lasermachinesafety.eu does not control third-party cookies.

lasermachinesafety.eu's Privacy Policy does not apply to other websites or third-party services. We recommend reviewing the privacy policies of those services for information about their practices and opt-out options.

You can also control or disable cookies through your browser settings. Browser providers publish further information about cookie management.

Where the California Consumer Privacy Act applies, California consumers may have rights including requesting information about personal data collected, requesting deletion in applicable circumstances, and requesting that personal data not be sold where a business sells personal data.

If you would like to exercise an applicable right, please contact us. We will respond within the period required by applicable law.

Where the GDPR applies, data subjects may have rights including access, rectification, erasure, restriction of processing, objection to processing and data portability, subject to the conditions and limitations in applicable law.

If you would like to exercise an applicable data-protection right, please contact us. We will respond within the period required by applicable law.

We encourage parents and guardians to observe, participate in and guide children's online activity.

lasermachinesafety.eu does not knowingly collect personal identifiable information from children under the age of 13. If you believe a child has provided this kind of information through our website, please contact us so we can investigate and, where appropriate, remove it.